Tags nutzen, um Tickets zu klassifizieren, Ansichten zu bauen und Arbeit zu routen.
Tags fügen Tickets strukturierten Kontext hinzu. Nutze sie, um Ansichten zu bauen, wiederkehrende Themen zu tracken und Arbeit an das richtige Team zu routen.
Du kannst Tags direkt aus einem Ticket erstellen, wenn das Tag noch nicht existiert. Nutze die Kontoeinstellungen, um Tags im gesamten Arbeitsbereich umzubenennen, zusammenzuführen oder zu löschen.Tag-Einstellungen öffnen
Halte Tagnamen kurz und spezifisch. Erstattung angefordert ist leichter nutzbar als Kunde möchte Geld zurück.
Auto-Tagging liest das Gespräch und wendet Tags anhand der Tag-Beschreibungen an, die du in den nativen Tag-Einstellungen hinterlegst.
Regeln wenden Tags an, wenn feste Bedingungen zutreffen, z. B. Kanal, Status oder Absender.
Nutze Auto-Tagging für Themen-Erkennung. Nutze Regeln für exakte Bedingungen.Für Spam-Klassifikation: klare Spam-Tag-Beschreibung hinterlegen, dann getaggte Tickets mit einer Regel lösen. Siehe Spam.Mehr dazu unter Auto-Tagging.
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