# Chatarmin CX Docs

## Docs

- [Examples](https://docs.armin.cx/ai-agents/examples.md): Launch AI Agents for common customer-support jobs.
- [Getting started](https://docs.armin.cx/ai-agents/getting-started.md): Create, test, and activate your first AI Agent.
- [AI Agents](https://docs.armin.cx/ai-agents/intro.md): Automate customer support tickets from first request to resolution.
- [Migrate from Classic AI](https://docs.armin.cx/ai-agents/migrate-from-classic-ai.md): Map Classic AI and workflow concepts to AI Agents.
- [Routing and ownership](https://docs.armin.cx/ai-agents/routing-and-ownership.md): Understand which automation owns a customer conversation.
- [Skills and actions](https://docs.armin.cx/ai-agents/skills-and-actions.md): Give AI Agents the knowledge, systems, and permissions they need.
- [Testing and run history](https://docs.armin.cx/ai-agents/testing-and-runs.md): Test AI Agents before launch and inspect what happened after each run.
- [Triggers and filters](https://docs.armin.cx/ai-agents/triggers-and-filters.md): Start AI Agents on new tickets or after a delay, then match the right support work.
- [Classic AI triggers](https://docs.armin.cx/ai/agent-triggers.md): Control which tickets should start a Classic AI run.
- [Classic AI](https://docs.armin.cx/ai/intro.md): Maintain legacy AI sources, guidance, response modes, and workflow triggers.
- [Classic AI sources](https://docs.armin.cx/ai/sources/intro.md): Add the knowledge your Classic AI setup uses to answer customers.
- [Use workflows with Classic AI](https://docs.armin.cx/ai/using-workflows.md): Maintain Classic AI triggers for legacy workflow automations.
- [Ask Torben](https://docs.armin.cx/ask-torben.md): Create and improve AI Agents, diagnose support, and get product help.
- [Changelog](https://docs.armin.cx/changelog.md): Latest product updates and new features
- [Contact forms](https://docs.armin.cx/channels/contact-form/intro.md): Embed forms on your website and turn submissions into tickets.
- [Email](https://docs.armin.cx/channels/email/intro.md): Forward support emails into Chatarmin CX and send replies from your address.
- [eTrusted](https://docs.armin.cx/channels/etrusted.md): Manage Trusted Shops reviews from the Chatarmin CX inbox.
- [Channels overview](https://docs.armin.cx/channels/overview.md): Connect customer channels and route every conversation into the inbox.
- [Reviews.io](https://docs.armin.cx/channels/reviews.md): Send Reviews.io feedback into the inbox as tickets.
- [Social media channels](https://docs.armin.cx/channels/socialmedia/intro.md): Route social conversations into the inbox and resolve low-value messages automatically.
- [Voice](https://docs.armin.cx/channels/voice/intro.md): Set up an AI voice assistant for phone support.
- [Web widget](https://docs.armin.cx/channels/web/intro.md): Add website chat with AI assistance and human handover.
- [WhatsApp](https://docs.armin.cx/channels/whatsapp/whatsapp.md): Connect ChatArmin WhatsApp conversations to the Chatarmin CX inbox and verify forwarding.
- [Dashboard](https://docs.armin.cx/dashboard/intro.md): Build and share dashboards for the support metrics that matter to your team.
- [How metrics are calculated](https://docs.armin.cx/dashboard/metrics.md): Understand the definitions, timing, date ranges, and exclusions behind dashboard metrics.
- [Auto resolve](https://docs.armin.cx/inbox/auto-solve.md): Resolve low-value tickets automatically while keeping a review path.
- [Auto-tagging](https://docs.armin.cx/inbox/auto-tagging.md): Configure automatic tag matching from native tag settings.
- [Inbox](https://docs.armin.cx/inbox/intro.md): Use the inbox to manage every customer conversation from one place.
- [Side conversations](https://docs.armin.cx/inbox/side-conversations.md): Start email side conversations from a ticket to coordinate with suppliers, carriers, or partners.
- [SLAs](https://docs.armin.cx/inbox/slas.md): Apply response-time targets to tickets and surface breaches in the inbox.
- [Spam](https://docs.armin.cx/inbox/spam.md): Detect, tag, resolve, and block spam before it clutters the inbox.
- [Tags](https://docs.armin.cx/inbox/tags.md): Use tags to classify tickets, build views, and route work.
- [Tickets](https://docs.armin.cx/inbox/tickets.md): Work with customer conversations, AI drafts, status, assignment, and ticket actions.
- [Views and filters](https://docs.armin.cx/inbox/views-and-filters.md): Create saved inbox views for teams, channels, tags, and ticket fields.
- [Asana](https://docs.armin.cx/integrations/asana.md): Use Asana actions to create and route follow-up tasks from Chatarmin CX.
- [Billbee](https://docs.armin.cx/integrations/billbee.md): Retrieve Billbee orders, invoices, and shipping details from Chatarmin CX.
- [Chatarmin](https://docs.armin.cx/integrations/chatarmin.md): Forward ChatArmin WhatsApp conversations into Chatarmin CX.
- [DHL](https://docs.armin.cx/integrations/dhl.md): Retrieve DHL tracking information for AI Agent replies.
- [Gorgias](https://docs.armin.cx/integrations/gorgias.md): Sync Gorgias helpdesk data into Chatarmin CX.
- [Integrations](https://docs.armin.cx/integrations/intro.md): Connect the business systems your team and AI Agents use.
- [Klaviyo](https://docs.armin.cx/integrations/klaviyo.md): Connect Klaviyo to Chatarmin CX.
- [Monta](https://docs.armin.cx/integrations/monta.md): Use Monta fulfillment and order actions with AI Agents.
- [Odoo](https://docs.armin.cx/integrations/odoo.md): Use Odoo order, invoice, and customer data in tickets and AI Agents.
- [PlentyOne](https://docs.armin.cx/integrations/plentyone.md): Use PlentyOne order and invoice data in tickets and AI Agents.
- [Returnista](https://docs.armin.cx/integrations/returnista.md): Retrieve return information from Returnista in AI Agent actions.
- [Sage 100](https://docs.armin.cx/integrations/sage.md): Connect Sage 100 order and customer data to Chatarmin CX.
- [SAP](https://docs.armin.cx/integrations/sap.md): Connect SAP business data to Chatarmin CX.
- [Shopify](https://docs.armin.cx/integrations/shopify.md): Show Shopify order data in tickets and use Shopify actions with AI Agents.
- [Shopware](https://docs.armin.cx/integrations/shopware.md): Use Shopware order data in AI Agent actions and ticket replies.
- [Crisp](https://docs.armin.cx/integrations/ticket-import/crisp.md): Import Crisp conversations and macros into Chatarmin CX.
- [Freshdesk](https://docs.armin.cx/integrations/ticket-import/freshdesk.md): Import Freshdesk tickets and macros into Chatarmin CX.
- [Front](https://docs.armin.cx/integrations/ticket-import/front.md): Import Front conversations into Chatarmin CX from Messages CSV exports.
- [Gorgias](https://docs.armin.cx/integrations/ticket-import/gorgias.md): Run a one-time historical Gorgias migration into Chatarmin CX.
- [Ticket import](https://docs.armin.cx/integrations/ticket-import/intro.md): Migrate historical tickets into Chatarmin CX from Crisp, Zendesk, Freshdesk, Front, Gorgias, and WhatsApp.
- [WhatsApp (iMazing)](https://docs.armin.cx/integrations/ticket-import/whatsapp-imazing.md): Import historic WhatsApp conversations from iMazing CSV exports into Chatarmin CX.
- [Zendesk](https://docs.armin.cx/integrations/ticket-import/zendesk.md): Import Zendesk tickets into Chatarmin CX from JSON exports or the migration wizard.
- [Trengo](https://docs.armin.cx/integrations/trengo.md): Sync Trengo helpdesk data into Chatarmin CX.
- [WooCommerce](https://docs.armin.cx/integrations/woocommerce.md): Show WooCommerce customer and order data in tickets.
- [Xentral](https://docs.armin.cx/integrations/xentral.md): Use Xentral ERP data in tickets and AI Agents.
- [Introduction](https://docs.armin.cx/introduction.md): Learn how Chatarmin CX brings tickets, channels, AI Agents, and integrations into one support workspace.
- [Macros](https://docs.armin.cx/macros/intro.md): Create reusable replies for faster, more consistent customer support.
- [Quickstart](https://docs.armin.cx/quickstart.md): Connect your support operation and launch your first AI Agent.
- [Rules](https://docs.armin.cx/rules/intro.md): Create simple When/Then automations for routing, tags, status, and assignment.
- [AI credits](https://docs.armin.cx/settings/ai-credits.md): Understand what consumes an AI credit and where to check usage.
- [Roles and permissions](https://docs.armin.cx/settings/roles-and-permissions.md): Assign Admin, Support, or Basic roles and control channel and dashboard access.
- [Settings sitemap](https://docs.armin.cx/settings/sitemap.md): Find common workspace, channel, AI, inbox, integration, and legacy workflow settings.
- [Ticket Fields](https://docs.armin.cx/ticket-fields/intro.md): Capture structured data with custom fields and AI-powered auto-population
- [Email missing or wrong contact](https://docs.armin.cx/troubleshooting/email-ingestion.md): Check forwarding, sender, recipient, and channel settings for email ingestion issues.
- [Escalating to engineering](https://docs.armin.cx/troubleshooting/escalating-to-engineering.md): Share the right context before Ask Torben involves the product team.
- [External helpdesk sync](https://docs.armin.cx/troubleshooting/external-helpdesk-sync.md): Debug Zendesk, Gorgias, Freshdesk, and other helpdesk sync behavior.
- [Notification not received](https://docs.armin.cx/troubleshooting/notification-not-received.md): Collect the details needed to debug missing email, Slack, browser, and in-app notifications.
- [Take over from Classic AI](https://docs.armin.cx/troubleshooting/take-over-from-ai.md): Stop Classic AI auto-replies on a ticket, channel by channel.
- [Workflow examples](https://docs.armin.cx/workflows/examples.md): Maintain legacy workflow examples and use AI Agents for new automation.
- [Legacy auto-resolve workflow](https://docs.armin.cx/workflows/flow-actions/auto-resolve-tickets.md): Maintain workflow-builder auto-resolve flows for existing setups.
- [Legacy CSAT survey workflow](https://docs.armin.cx/workflows/flow-actions/csat-survey.md): Maintain workflow-builder CSAT survey flows for existing setups.
- [Workflow triggers and filters](https://docs.armin.cx/workflows/flow-triggers.md): Understand why workflows run or skip a ticket.
- [Workflows](https://docs.armin.cx/workflows/intro.md): Maintain legacy workflow automations that already run predictable processes.
- [Workflow nodes](https://docs.armin.cx/workflows/workflow-nodes.md): Use nodes to build the steps inside a workflow.