Skip to main content
Import historic WhatsApp conversations into Chatarmin CX from iMazing CSV exports.

​
When to use it

Use this import when you have WhatsApp chat history exported through iMazing and want each conversation available as a ticket in Chatarmin CX.

​
Before you start

  • Create a WhatsApp channel in Chatarmin CX so imported chats have a destination channel.
  • Export conversations from iMazing as CSV.

​
Set it up

1

Export from iMazing

Connect your iPhone to iMazing, open Messages → WhatsApp, select conversations, and choose Export to CSV.
2

Open the WhatsApp import

Go to Settings → Integrations, scroll to Import tickets, and choose WhatsApp (iMazing).
3

Select channel and timezone

Choose the WhatsApp channel these chats belong to and set the timezone used in the export timestamps.
4

Upload, validate, and import

Upload one or more .csv files, validate them, then start the import. Watch live progress and cancel if needed.

​
How files map to tickets

Each CSV file represents one WhatsApp conversation and is imported as a single ticket with all of its messages.

​
After import

Imported chats appear in the selected WhatsApp channel with their original message history. Spot-check a few tickets before you rely on the imported data for support work.