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If an inbound email is missing or appears under the wrong contact, check the channel, sender, recipient, and approximate time. For forwarded emails, the forwarding address must be configured in workspace settings. Forwarding settings tell Chatarmin CX that emails from that address may represent a different original sender. If the forwarding address is not configured, add it under workspace settings. If it is configured and the contact still looks wrong, ask Ask Torben with the ticket number, sender, forwarder address, and approximate time so it can inspect the ticket activity. Avoid sharing full forwarding or spam lists in chat. Ask Torben can check one specific address when needed.