Customer feedback is a gift that you should not ignore. With our TrustedShops integration, you will never miss a review again and you can manage every review directly from your armincx inbox.
Setting up the channel
1
Go to integrations
Got to the integrations-page (click on your name in the bottom left corner and choose integrations) and choose eTrusted
2
Setting up
Click on connect -> Add account and ad your credentials. Click connect and grant the required permissions.
How to use
Every new review will now create a ticket in your inbox. To manage your reviews from your inbox, you have to create a new view.1
Click + Add view
You first have to create the new view by clicking on + Add view
2
Give it a name
Name the new view as you like - maybe you want to choose TrustedSHhops…
3
Choose filter
The frist filter you want to set is channel - eTrusted. This ensures, that all reviews from TrustedShops will be displayd. The seconnd filter you might want to use here is the Status: opne & on hold. So resolved & closed tickets will not be displayed in this view