When to use it
Use the Gorgias migration wizard for a one-time historical import. For ongoing two-way sync after cutover, use the Gorgias integration.Set it up
1
Connect Gorgias
Go to Settings → Integrations → Gorgias and connect the account you want to migrate from.
2
Start a migration
On the Gorgias integration detail page, open the Migrations section and start a migration for that account.
3
Choose scope
Select the views, ticket range, and optional macros or help center content to include.
4
Map statuses and agents
Map Gorgias statuses to Chatarmin CX statuses, then map Gorgias users to CX agents. Invite unmatched teammates when needed.
5
Remediate blocked views
If some Gorgias views cannot be imported as-is, define a replacement inbox view, skip that view, or skip all remaining blocked views.
6
Run and monitor
Start the migration and watch live progress. Review errors from the run detail page when a batch fails.
View remediation
Gorgias migrations use the same remediation pattern as Zendesk when views need manual adjustment. For each blocked view you can:- define a replacement inbox view with the same filters you use in the inbox today
- skip that view and continue the import
- skip all remaining blocked views
After import
Imported tickets appear in the inbox with their original timestamps and message history. Review a sample before you cut over channels or AI Agents.Ticket imports are separate from live Gorgias sync. Use the migration wizard for one-time history, then keep the Gorgias integration connected only if you still need ongoing sync.