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Triggers cover new matching tickets. To work tickets that are already open, assign an AI Agent to them. Assignment always starts a run. If you assign an agent, it runs.

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Assign one ticket

1

Open the ticket

Open the ticket in the Inbox.
2

Find the AI Agent property

In the ticket properties, open the AI Agent row under the human assignee.
3

Choose the agent

Pick an Active or Manual only agent. Inactive agents do not appear in the list.
The agent then follows its instructions and action settings. If Send reply is set to ask every time, the agent proposes a reply for approval instead of sending it immediately. See Human in the loop.

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Assign many tickets

Use bulk assign when a backlog is already tagged or filtered for one support job.
1

Filter the backlog

Build an Inbox view or filter for the open tickets, for example all open return tickets.
2

Select the tickets

Select the tickets in the ticket list. You can select a page or the matching set.
3

Assign the AI Agent

Open the assign action in the selection bar and choose the AI Agent. Recent AI Agents appear near the top with an AI badge.
Larger selections process asynchronously. Direct bulk assign stays synchronous up to 100 tickets; bigger sets continue in the background.

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After the run

When the run finishes, Chatarmin CX usually clears the live AI Agent assignment on the ticket. History remains available through Inbox filters:
  • was assigned — tickets this agent has handled
  • is last — tickets where this agent was the most recent AI handler
  • is — tickets currently assigned while a run is active or paused
See Views and filters.

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FAQ

Yes. Manual assignment is a direct run. The agent does not need to match its trigger filters again for that ticket.
No. Activate the agent or set it to Manual only first. See Activate an AI Agent.