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Macros are a important for maximizing efficency for Human Agents but it will also be taken to train the AI to mimmick your Brand of Voice Watch Video here

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Quick Setup

1

Navigate to Inbox

Go to your Inbox and click on any random Ticket
2

How to create

Then click on the “Macro” Button on the bottom of the Reply-Boximages/macro_btn.png
3

Your first Macro

Next you can click the ”+” Icon to create your first Macro.
  1. Give it a Name
  2. Enter the content & use ”@” to see the available Variables you can use in your Macros

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Advantages

  • AI Training Data
  • Human-Agent efficiency

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Features available

  • Variables for dynamic content
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