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Billing is where you review your plan, update payment details, download invoices, and track AI credit usage. You do not manage a prepaid credit wallet. AI usage accrues during the billing cycle and is invoiced when the period closes.

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What you’ll find

Go to Settings → Billing, or open billing. Use Manage / Edit to open the Stripe customer portal for payment method, company details, and invoices.

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AI usage and credits

From Billing, open AI usage and credits, or open usage. There you can:
  • See credits used in the current billing cycle (or a custom range)
  • Compare included plan credits with billable usage beyond the allowance
  • Split usage between Agents and Other AI when your subscription exposes it
  • Review recent agent runs and how many credits each run was charged
For how agent runs turn into credits, see AI credits.
The Agents overview focuses on outcomes such as runs and time or money saved. Detailed credit charts live under Billing.

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When agents pause

Credits themselves never “run out.” AI Agents pause only when the AI subscription is unhealthy — for example payment failed, past due, or no active subscription. During warn and watch, usage still accrues so the invoice reflects real work. Restrict applies to AI Agents only (automatic and manual runs). The rest of Chatarmin CX stays available. When a notice appears, use Review billing or Update payment on the banner, or go to Billing.

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FAQ

No. There is no prepaid wallet and no “out of credits” state. Usage accrues and is billed at the end of the subscription period.
Admins can manage billing. See Roles and permissions.
Yes. Only AI Agents are blocked while billing is restricted. Inbox, channels, and the rest of the workspace stay available.
Contact support@chatarmin.com. Linking issues cannot always be fixed from the billing portal alone.
Related: AI credits, Settings sitemap, AI Agents.