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How it works

  1. Setup your voice ai agent in “phone” channel configuration Bild01 05 25um18 02 Jpe click “add”
  2. Give the number a display name Bild01 05 25um18 03 Jpe
  3. Choose a number, if none is offered just type “DE” or ”+” and there will be auto-suggestions for you to choose from: Bild01 05 25um18 03(1) Jpe Select&Use the phone number
  4. Choose the ai agent in voice channel overview, and start prompting the general inputs Bild01 05 25um18 05 Jpe
  5. Choose your preferred voice Bild01 05 25um18 06 Jpe
New Feature: Having trouble with pronunciation? Check out our Pronunciation Guide to teach your voice agent how to correctly pronounce company names, acronyms, and special terms.
  1. Define general settings such as speed or latency Bild01 05 25um18 06(1) Jpe
  2. Test, test, test! Bild01 05 25um18 08 Jpe
  3. Find transcripts and summaries in your inbox - yay! Bild01 05 25um18 08 Jpe
  4. Do some more prompting and testing
  5. Define the handover number for escalation from ai agent to your human customer support team members. Bild01 05 25um18 07 Jpe
  6. Go live!
Check this live video setting up a live voice assistant! 0:00 Hi, so we just set up a voice assistant. Here you can find all the transcript as well as the quick, uhm, recording.
0:09 And the customer summary as well as the customer information including the phone number. And obviously here I do have the filter for channel voice, but that’s it.
0:19 How can I configure the voice assistant? Uhm, I’m gonna just, ah, put, make it here by putting it prompting the voice, putting the welcome message, actually naming it and choosing a voice. You can test the voices as well.
0:30 And setting some settings including the forward number for escalation. Back to the phone agent, how can I add a new one? 0:38 Just enter a display name and choose a phone number. Uhm, for example, for Germany, choose the ones offered here. And then, uhm, go through the configuration that I just introduced. 0:53 Have fun with our phone, uh, voice AI channel in ArminCX.