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Email channels turn inbound support emails into tickets. Replies can be sent from your connected support address.

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Set up email

1

Add the email channel

Go to Channels -> Email and add your support address.
2

Configure receiving

Forward inbound emails to the generated Chatarmin CX forwarding address.
The exact address appears inside the email channel settings.
3

Configure sending

Add the DNS records shown in the channel settings at your domain host.
4

Choose the AI agent

Open the channel’s AI tab and select the AI agent that should draft or send replies.

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How it works

  1. A customer emails your support address.
  2. Your inbox forwards the email to Chatarmin CX.
  3. Chatarmin CX creates or updates the customer ticket.
  4. The selected AI agent drafts or sends a response depending on channel settings.

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Auto-reply behavior

The AI can send eligible replies automatically from your connected email address.

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Sender avatars in customer inboxes

Recipients may see a logo or photo next to your support address in Gmail and other mail apps. That image is controlled by your domain (BIMI) or Google (Gmail OAuth), not by Chatarmin CX settings alone. See Sender avatars in customer inboxes for setup guidance.

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Gmail send-as aliases

If you connect Gmail, Chatarmin CX can turn verified send-as aliases into separate email channels on the same connection. After you connect Gmail, a dialog may offer verified aliases to add right away. You can also add them later:
  1. Open the Gmail connection in Channels.
  2. Go to the Sending tab.
  3. Add any listed alias, or dismiss aliases you do not need.
Each added alias becomes its own channel with the same signature, AI, and auto-reply settings as the primary mailbox. Replies sent from an alias use that address as the From field.
If aliases do not appear, reconnect Gmail so Chatarmin CX can read your Google send-as settings.

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Features

  • automatic email responses
  • AI suggestions
  • auto-tagging
  • attachment handling
  • HTML email support
  • human handover
  • full conversation history
  • Gmail send-as aliases

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Watch the walkthrough

Watch the email setup guide