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Setting up AI email support is as simple as forwarding your emails. No complex integration needed. Watch Video here

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Quick Setup

1

Add your Email

Add your Email here first
2

Setup Receiving

After your Email was added, setup receiving of your Email Address. For this, you will need to set forwarding rules and forward to:
forwarding+<org>@chatarmin.com
You will find the exact Email when clicking on your Email Channel
3

Setup Sending

Now, you need to open your Domain Host Provider so we can set DNS Records. Those will be show on the Email Channel Page aswell
4

Choose AI

If not already done, go to your newly created Email Channel -> AI -> Select your current AI Bot

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How it works

  1. Customer emails your support address
  2. Email is forwarded to our system
  3. AI processes and responds to the email
    1. When Auto-Reply ON: Response appears from your original email address
    2. When Auto-Reply OFF: AI Suggestions appears in the ticket and doesn’t auto-send

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Features available

  • Automatic email responses
  • Smart ticket categorization
  • AI Auto Tagging
  • File attachment handling
  • HTML email support
  • Seamless human handoff
  • Full conversation history
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