When to use it
Use the Freshdesk import when you are leaving Freshdesk and need ticket history and macros in Chatarmin CX before cutover.Set it up
1
Open the Freshdesk import
Go to Settings → Integrations, scroll to Import tickets, and choose Freshdesk.
2
Import tickets
Open the Tickets tab. Export tickets from Freshdesk as JSON, then upload the file.
3
Import macros
Open the Macros tab and upload a Freshdesk canned-response CSV when you also want macros in Chatarmin CX.
4
Review progress
Validate the file, start the import, and watch live progress. Pause or resume long-running jobs if needed.
Export help
- Tickets: follow Freshdesk’s ticket activity export guidance, then upload the JSON file on the Tickets tab.
- Macros: export canned responses to CSV, then upload that file on the Macros tab.