What you can configure
- widget appearance
- welcome message
- language
- AI agent
- escalation behavior
- channel-specific settings
Recommended setup
1
Create the web channel
Go to Channels -> Web widget and create a new widget.
2
Customize the widget
Match the colors, copy, and greeting to your brand.
3
Choose the AI agent
Select the AI agent that should draft or send replies for widget tickets.
4
Configure handover
Decide when visitors should be handed over to a human agent.
5
Install the widget
Add the provided script to your website and test a conversation.