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Set up Chatarmin CX in four steps: connect customer conversations, organize the Inbox, add business data, and automate support with an AI Agent.

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Choose the right automation

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Before you begin

You need:
  • access to the Chatarmin CX dashboard
  • permission to manage channels and integrations
  • a support address, WhatsApp account, or web widget to connect

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Set up your support operation

1

Connect a channel

Connect the channel your customers use most. New conversations arrive as tickets in the Inbox.

Email

Receive and send support email in Chatarmin CX.

WhatsApp

Bring WhatsApp conversations into the Inbox.
2

Set up the Inbox and a view

Create a view for the connected channel or responsible team. Views keep the right tickets visible, while the customizable dashboard shows the support signals that matter to you.Learn more in Views and filters.
3

Connect integrations

Connect your shop, ERP, fulfillment, or other business systems. Integrations and more than 1,200 MCP connections let AI Agents retrieve live customer and order data and take approved actions.Learn more in Integrations.
4

Create your first AI Agent

Open AI Agents, choose a template, and describe the support job to Ask Torben. Test the draft with realistic messages before activation.Follow Getting started for the complete setup.

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Start from a template

Each card opens Ask Torben with the complete supported prompt. Review the draft before activating it.

Instant FAQ

Answer recurring questions from your knowledge base.

Order tracking

Reply to WISMO questions with live shipping data.

Returns handler

Process valid returns and escalate exceptions.

CSAT collection

Follow up after conversations settle.

Address update

Change delivery details before dispatch.

Discount rescue

Recover an at-risk customer with a personal offer.
Ask Torben can also create or improve an agent, diagnose a ticket or run, and help with your dashboard.