Skip to main contentAuto Resolve
Not every ticket that comes in is relevant for support. Use the Auto Resolve feature to automatically set tickets to resolved based on specific criteria.
Under Settings – General, at the bottom of the page, you’ll find the option to define keywords and topics. The AI scans incoming tickets and automatically marks those that match your criteria as resolved.
This allows you to automatically resolve tickets from specific email addresses or with certain topics using AI.
Automatically resolved tickets receive the AI Resolved tag. We strongly recommend creating a dedicated view in your inbox to display these tickets. This lets you verify that the AI is resolving the right cases and ensures nothing slips through. 