Where to start
Go to Settings → Integrations and scroll to Import tickets. Choose the source you are migrating from. Each import flow validates your files, uploads them, and shows live progress for active jobs. You can pause and resume long-running imports when needed. Gorgias and Zendesk also support a connected-account migration wizard from the integration detail page when the account is already connected.Supported sources
Crisp
Import conversations and macros from Crisp CSV exports.
Zendesk
Import from Zendesk JSON exports or run the connected-account migration wizard.
Freshdesk
Import tickets and macros from Freshdesk exports.
Front
Import conversations from Front Messages CSV exports.
Gorgias
Run a one-time historical migration from a connected Gorgias account.
WhatsApp (iMazing)
Import historic WhatsApp chats from iMazing CSV exports.
After import
Imported tickets appear in the inbox with their original timestamps and message history. Review a sample of imported tickets before you point customers or automations at the new workspace.Ticket imports are separate from live helpdesk sync integrations. Use imports for one-time migrations and sync integrations for ongoing two-way updates.