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Import historical Front conversations into Chatarmin CX from Messages CSV exports.

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When to use it

Use the Front import when you are leaving Front and need conversation history in Chatarmin CX before you switch channels or automations.

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Set it up

1

Export from Front

In Front, go to Analytics → Export → Messages and download the CSV.
2

Open the Front import

Go to Settings → Integrations, scroll to Import tickets, and choose Front.
3

Upload and validate

Upload the Messages CSV. Fix any validation errors shown on the upload screen.
4

Run and monitor

Start the import and watch live progress. Pause or resume long-running jobs if needed.

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File requirements

Front imports expect a Messages CSV export. Provider-specific column and format requirements are shown on the upload screen if validation fails.

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After import

Imported Front conversations appear in the inbox with their original timestamps. Review a sample before you point customers or automations at the new workspace.