Requirements
- active ChatArmin account
- WhatsApp Business API configured in ChatArmin
- Chatarmin CX workspace admin access
- ChatArmin API token
Set up Chatarmin CX
1
Copy the ChatArmin API token
In ChatArmin, open settings and copy your API token.
2
Connect the Chatarmin integration
Open integrations, choose Chatarmin, add an account, paste the API token, and connect it.
3
Create the WhatsApp channel
Open channels, choose WhatsApp, click Add, and select the connected Chatarmin account.
4
Create a WhatsApp view
In the inbox, add a view named
WhatsApp and filter it by Channel = WhatsApp.Set up ChatArmin
1
Open flows
In ChatArmin, go to Flows and choose the Service Flow - ArminCX template. You can also add the CX Armin action to an existing flow.
2
Review the flow
Adjust trigger conditions or automated messages if your WhatsApp process needs custom behavior.
3
Publish and test
Publish the flow, send a test message to your WhatsApp number, and confirm the message appears in the WhatsApp inbox view.
A successful test creates a WhatsApp ticket in Chatarmin CX with the correct sender information.
Troubleshooting
Messages are not forwarding
Messages are not forwarding
Check that the ChatArmin flow is active, the trigger conditions match, and the Chatarmin integration is connected.
Messages appear twice
Messages appear twice
Check for multiple ChatArmin flows that forward the same WhatsApp message.
CX Armin action is missing
CX Armin action is missing
Contact support so the action can be enabled for your ChatArmin account.