WhatsApp Channel Setup
Set up automated WhatsApp message forwarding from ChatArmin to CXArmin. This integration forwards WhatsApp messages to your CXArmin inbox based on conditions you define.Prerequisites
- Active ChatArmin account with WhatsApp integration
- CXArmin account with appropriate permissions
- WhatsApp Business API configured in ChatArmin
SetUp Steps in armincx
1
Getting API Token
Log in to your Chatarmin-Account, select Settings -> Settings and copy your API- Token
2
Connect armincx to Chatarmin
Go back top your armincx-Account. Fiend the Integrations-Section, choose Chatarmin, add Account and paste your API Token. Click on connect.
3
Setting Up WhatsApp
To create you WhatsApp-Channel, go to Channels -> WhatsApp, click on +Add and select the integration you just set up from the drop-down menu.
4
Setting up WhatsApp View
Go to your inbox, click on + Add view. Name it WhatsApp and chosse Channel - WhatsApp as filter.
SetUp Steps in Chatarmin
1
Access Chatarmin Flows
Log in to ChatArmin and navigate to the “Flows” section. Chose from Templates “Service Flow - ArminCX”
2
Change Flow to you needs
We have already set up the Service Flow but if you need to make changes (e.g. the automated Messages sent through the flow), feel free.
3
Publish Flow and test
You can now publisch the Flow and send a Test-Message to your WhatsApp-Number. You can then find the message in the WhatsApp-View in armincx.
A successful test will show the WhatsApp message in CXArmin with correct sender information.
Troubleshooting
Messages not forwarding
- Check if the flow is activated
- Review trigger conditions (they might be too restrictive)
- Ensure WhatsApp integration is properly configured
Duplicate Messages
- Check for multiple flows forwarding the same messages
- Review flow conditions to prevent duplicate processing
This integration requires both ChatArmin and CXArmin to be properly configured. Contact support if you encounter issues during setup.