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Keep spam out of open queues with layered filters: auto-resolve, auto-tagging, rules, contact blocking, and Gmail settings.

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Detection paths

1

Turn on auto resolve for obvious noise

Configure OOO, marketing, and system notifications in general auto-resolve settings.
2

Add a Spam tag with a clear description

Tell auto-tagging to tag unsolicited outreach, phishing, and irrelevant automated mail — not real orders, invoices, or transactional mail.
3

Resolve tagged spam with a rule

When Tag is Spam, Then set status to Resolved.
4

Create a Spam review view

Filter by the Spam tag so the team can catch false positives and improve the tag description.

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Mark a contact as spam

From a ticket, mark the contact as spam when the sender should never create tickets again. Open tickets from that contact close automatically. Manage the list under Settings → Spam.

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Gmail spam

On a Gmail connection, enable Skip Gmail spam so messages already marked spam in Gmail do not become tickets. Leave it off if you still want those messages in Chatarmin CX.

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Best practices

  • Review the Spam view regularly until tagging is trustworthy.
  • Prefer auto-tagging for messy outreach patterns; prefer rules for exact senders or fixed properties.
  • Do not use the open inbox as your spam analytics tool — use a dedicated view and the dashboard.
Related: Tags, Auto-tagging, Auto resolve, Rules.