Open integrations
Connect and manage native integrations.
Explore MCP connections
Connect AI Agents to 1,200+ additional services.
Two ways to connect systems
- Native integrations add product-specific setup, inbox context, imports, and actions for supported systems.
- MCP connections extend AI Agents to 1,200+ services. Available tools and read or write capabilities depend on each service and connection.
Integration catalog
Shopify
Show order data, create discounts, update orders, and power AI Agent actions.
FFN Connect / Fly
Automate cancels and address changes via Shopify when FFN Connect syncs your warehouse.
Hive
Show Hive fulfillment orders in the inbox and automate WISMO, holds, and address changes with AI Agents.
WooCommerce
Show WooCommerce customer and order details in tickets.
Shopware
Use Shopware order information in AI Agent actions and legacy workflows.
Billbee
Retrieve orders, invoices, and shipping address data.
Xentral
Bring ERP order and invoice context into tickets and AI Agents.
JTL Wawi (API)
Connect on-premise JTL-Wawi for orders, tracking, and approved ERP actions.
Returnista
Retrieve return requests and return emails.
PayPal
View and resolve PayPal disputes from the inbox customer panel and with AI Agents.
Klarna
View and respond to Klarna payment disputes from the inbox.
Gorgias
Sync helpdesk data into Chatarmin CX.
Ticket import
Import historical tickets from Crisp, Zendesk, Freshdesk, Front, Gorgias, and WhatsApp.
Chatarmin
Forward WhatsApp conversations from ChatArmin into cx.
Connect an integration
Most integrations follow the same setup flow:1
Open integrations
Open integrations from your workspace settings.
2
Choose the integration
Select the tool you want to connect.
3
Add an account
Click Connect or Add account, enter the required credentials, and grant permissions.
4
Use it in tickets or AI Agents
Open a matching ticket or give an AI Agent an action that uses the integration.