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Import historical Crisp conversations and macros into Chatarmin CX from CSV exports.

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When to use it

Use the Crisp import when you are leaving Crisp and need ticket history and shortcuts in Chatarmin CX before you switch channels or automations.

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Set it up

1

Open the Crisp import

Go to Settings → Integrations, scroll to Import tickets, and choose Crisp.
2

Import tickets

Open the Tickets tab. Export conversations from Crisp as CSV, then upload the file.
3

Import macros

Open the Macros tab and upload your Crisp shortcut CSV export when you also want macros in Chatarmin CX.
4

Review progress

Validate the file, start the import, and watch live progress. Pause or resume long-running jobs if needed.

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Ticket CSV requirements

The tickets CSV should contain one row per message with columns such as:
  • session_id
  • message_id
  • message_timestamp
  • message_text
  • user_external_id
  • user_email
  • message_direction
  • contact_first_name
  • contact_last_name
  • status
  • subject

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After import

Imported Crisp conversations appear in the inbox with their original timestamps. Spot-check a few tickets and macros before you retire Crisp.