Skip to main content
Ask Torben is the AI copilot for your Chatarmin CX workspace. Use Ask Torben to:
  • create an AI Agent from a support goal
  • improve an existing agent’s instructions, triggers, and actions
  • diagnose why an agent did or did not handle a ticket
  • inspect runs and suggest a safer or more reliable setup
  • understand and customize your dashboard
  • get help with the Inbox, channels, integrations, and other product features
  • escalate a confirmed bug or feature request to the Chatarmin product team
Open Ask Torben from any browser, or use the assistant bar in the app. A prefilled prompt stays editable until you send it.

​
Create an AI Agent

Choose a template to open Ask Torben with the complete setup request:

Instant FAQ

Answer recurring questions from your knowledge base.

Order tracking

Use live fulfillment data for WISMO tickets.

Returns handler

Process returns and escalate policy exceptions.

CSAT collection

Send a survey after the conversation settles.

Address update

Change delivery details before dispatch.

Discount rescue

Win back an at-risk customer with a personal offer.

​
Improve or diagnose support

Start with one concrete goal and include the agent name, ticket number, or run when relevant.

Improve an agent

Review the current setup and propose focused changes.

Diagnose a ticket or run

Find why an agent matched, stopped, escalated, or fell through.

Customize the dashboard

Get help choosing useful support signals and views.

Get product help

Ask about the Inbox, channels, integrations, or AI Agents.
Conversations are saved per user. If Ask Torben escalates an issue, product-team updates appear in the same thread.