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Contact forms let website visitors create tickets in Chatarmin CX without sending an email manually.

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Requirements

Contact forms require an email channel. Set up Email first, then create the form.

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Create a contact form

1

Open contact forms

Go to Channels -> Contact forms.
2

Create the form

Choose a form name, select the email channel that should receive submissions, and configure the fields.
3

Customize the appearance

Set the header text, colors, button style, border radius, field labels, and required fields.
4

Embed the form

Copy the script tag and paste it before the closing </body> tag on your website.
5

Connect AI

Optional: choose an AI agent for the email channel so contact-form tickets can receive AI suggestions or auto-replies.

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Mount inside a specific element

Add an empty container where the form should appear, then pass a CSS selector on the loader script.
If the selector is missing, invalid, or matches nothing, the form renders after the script tag.

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What happens after submission

  1. The visitor fills out the form.
  2. Chatarmin CX sends the submission through the configured email channel.
  3. A ticket is created in the inbox.
  4. AI can tag, draft, or reply based on channel settings.
  5. Human agents can take over when needed.

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Features

  • custom fields and file uploads
  • visual branding
  • multi-language forms
  • required field validation
  • automatic ticket creation
  • contact creation or updates
  • spam protection
  • optional thank-you redirects
Use contact forms alongside email so customers have a guided way to contact support while your team still works from one inbox.