Inbox and automation
Tags
Create, organize, and describe tags for automatic matching.
Ticket automation
Configure auto-close behavior and native keyword-based auto resolve.
Rules
Build exact When/Then automation for assignment, tags, status, and SLAs.
Agent assignment
Control how tickets are assigned to teammates.
AI, connections, and channels
AI Agent settings
Manage workspace-wide AI Agent settings.
AI disclosure (EU AI Act)
Add a short AI notice to fully automated replies per channel.
Customer data deletion (GDPR)
Remove a contact and their tickets for privacy requests.
MCP connections
Connect business systems that AI Agents can use.
Integrations
Connect shops, ERPs, helpdesks, fulfillment tools, and more.
Channels
Add and manage email, WhatsApp, web, social, reviews, and voice.
Access and subscription
Permissions
Configure access for Support and Basic roles.
Teams
Manage teams and their channel access.
Billing
Review your plan, payment details, and invoices.