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Choose a template to open Ask Torben with the exact supported setup prompt. Review the draft, connect the required systems, and test it before activation.

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Current templates

Instant FAQ

Answer recurring questions and assign uncertain cases.

Order tracking

Answer WISMO with current order and shipping data.

Returns handler

Check eligibility, process valid requests, and escalate exceptions.

CSAT collection

Wait 23 hours, confirm the ticket is still resolved, then share the survey in the conversation.

Address update

Update delivery details before dispatch and explain the outcome.

Social media

Handle public comments, DMs, mentions, and sensitive content across connected social channels.

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What to review in each draft

Consequential write actions ask for approval every time by default. Read-only lookups and some internal ticket actions can run without approval. Review the decision mode for every action in the draft instead of assuming the same setting applies to all actions or templates.

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Scheduled support report

AI Agents can use delay-based timing, support data, report output, and email actions to send a report after a defined support window. For example, send a summary after a ticket has remained resolved for 24 hours. Ask Torben to include:
  • a delay-based trigger for the reporting window
  • the support metrics or ticket facts to include
  • the recipients and email channel
  • a clear report format
  • escalation when required data is missing
Ask Torben to create a scheduled support report. Learn how agents are selected in Routing and ownership.