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Use these examples when you are maintaining existing workflow-builder automations.
Fully move existing workflow automation to AI Agents over time. Follow the migration guide to prove one replacement, turn off the overlapping workflow, and then expand. Create an AI Agent from an AI Agent example, and open Workflows only during migration or for necessary maintenance.
Native Auto-resolve uses substring matching. Use it only for narrow phrases, senders, or subjects that always need no action. Whenever the surrounding conversation can change whether a ticket should be resolved, use an AI Agent example. The same examples include the AI Agent replacement for CSAT collection.

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Maintenance references

Legacy auto-resolve workflow

Maintain existing workflow-builder resolution flows.

Legacy CSAT workflow

Maintain existing workflow-builder survey flows.

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Legacy video examples