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Main Benefits

  • Direct escalation to Agent

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Where to find?

  • Under AI -> “Your AI” -> General
Handover Topics are in General for directly escalating specific Topics to a certain Agent. If for example you always have Agent XY, who handles your B2B Inquiries or Influencer Collaborations, then you can create Handover Topics exactly for that. You can set this under AI -> “Select Your AI” -> General Handover Topics Pn