Core product pillars
Inbox
Work through tickets, saved views, tags, macros, and custom ticket fields.
AI Agents
Understand requests, use business systems, and automate support work end to end.
Ask Torben
Investigate tickets, explain behavior, and get help configuring your workspace.
Dashboard
Build a customizable view of support volume, quality, automation, and team performance.
Connect your support stack
Channels
Bring email, WhatsApp, web, social, reviews, and voice into one inbox.
Integrations and MCP
Connect business systems through native integrations and 1,200+ MCP services so AI Agents can automate the whole support journey.
Recommended setup order
1
Connect your first channel
Start with email or WhatsApp so new customer messages can create tickets in the inbox.
2
Create inbox views
Segment tickets by channel, team, brand, language, priority, tags, or custom fields.
3
Set up AI Agents
Start with focused AI Agents for repeated jobs and expand their scope after testing.
4
Connect integrations
Add native integrations or MCP connections so AI Agents can use the right business context and actions.
5
Automate repeated work
Automate jobs such as order status, returns, invoices, CSAT, resolution, and escalation.
AI Agents are here
Build helpers that answer tickets for you — with reusable skills, 1,200+ MCP connections, and Ask Torben to set them up in plain language.
Watch the AI Agents demo · Read the AI Agents docs