Inbox
Discover how to manage all customer conversations in one unified inbox and handle messages efficiently across channels.
Side Conversations
Start internal email threads linked to any ticket. Loop in teammates, suppliers, or third parties directly from your inbox. What are Side Conversatio...
"Needs Review" functionality
In the main inbox dashboard, you’ll find the Needs Review functionality, which allows you to place tickets on hold while keeping them visible for foll...
Inbox Filters
In armincx you can configure inbox views with filters to sort and display tickets based on specific criteria. Filters are saved per view and can be ma...
Message History Settings in the Inbox
The Message History setting allows you to control how messages are displayed within a ticket in your inbox. What does it do? It defines whether al...
Best Practice: AI Auto-Tagging Inbox
Overview AI Auto-Tagging automatically assigns tags to incoming tickets. These tags can be connected to Views to: keep the inbox structured ...
Working with Tickets
Working in tickets Tickets are the central element in cx. Learn how to work properly within a ticket. Definition of ticket A ticket in cx is a conv...
Working with Tags
About tags Tags are the most efficient way to organize your inbox by creating views that show only the tickets with a specific tag. Combined with AI...
Auto-Resolve
Auto-Resolve Keep your inbox clean - decide which tickets should be automatically resolved Not every ticket that comes in is relevant for support. ...