Inbox

Start internal email threads linked to any ticket. Loop in teammates, suppliers, or third parties directly from your inbox. What are Side Conversatio...

In the main inbox dashboard, you’ll find the Needs Review functionality, which allows you to place tickets on hold while keeping them visible for foll...

The Message History setting allows you to control how messages are displayed within a ticket in your inbox. What does it do? It defines whether al...

Overview AI Auto-Tagging automatically assigns tags to incoming tickets. These tags can be connected to Views to: keep the inbox structured ...

Working in tickets Tickets are the central element in cx. Learn how to work properly within a ticket. Definition of ticket A ticket in cx is a conv...

About tags Tags are the most efficient way to organize your inbox by creating views that show only the tickets with a specific tag. Combined with AI...

Auto-Resolve Keep your inbox clean - decide which tickets should be automatically resolved Not every ticket that comes in is relevant for support. ...