Inbox
Discover how to manage all customer conversations in one unified inbox and handle messages efficiently across channels.
Trigger WhatsApp Flows Using ArminCX Ticket Status
What is that?You can now automatically start a Chatarmin flow as soon as an ArminCX ticket is created on resolved or closed is set up. This allows you...
SLAs in ArminCX
What is this? An SLA (Service Level Agreement) is the response target your team commits to, for example replying to every urgent ticket within 12 ho...
Spam & Email Rules in ArminCX
What is this? ArminCX gives you a set of email rules that control how incoming messages are handled — before they ever reach your inbox. You can pre...
Side Conversations
Start internal email threads linked to any ticket. Loop in teammates, suppliers, or third parties directly from your inbox. What are Side Conversatio...
Gmail Ticket Migration
Gmail Ticket Migration to ArminCX To ensure a smooth transition and preserve your support history, please scope your Gmail migration with your Acco...
Auto-translate Tickets in ArminCX
What is this? A way to read cross-language tickets in your own UI language. When a customer writes in a language different from yours, ArminCX can t...
Control Ticket Merging per Email Channel
What is this? ArminCX can merge incoming emails from the same address into one existing ticket instead of opening a new one every time. You control t...
See Who Handles a Ticket Directly in Search Results
What is this? When you search for tickets in ArminCX, the search results now show the assigned agent's name directly in the list. You no longer need...
"Needs Review" functionality
In the main inbox dashboard, you’ll find the Needs Review functionality, which allows you to place tickets on hold while keeping them visible for foll...
Inbox Filters
In armincx you can configure inbox views with filters to sort and display tickets based on specific criteria. Filters are saved per view and can be ma...
Message History Settings in the Inbox
The Message History setting allows you to control how messages are displayed within a ticket in your inbox. What does it do? It defines whether al...
Best Practice: AI Auto-Tagging Inbox
Overview AI Auto-Tagging automatically assigns tags to incoming tickets. These tags can be connected to Views to: keep the inbox structured ...
Working with Tickets
Working in tickets Tickets are the central element in cx. Learn how to work properly within a ticket. Definition of ticket A ticket in cx is a conv...
Working with Tags
About tags Tags are the most efficient way to organize your inbox by creating views that show only the tickets with a specific tag. Combined with AI...
Auto-Resolve
Auto-Resolve Keep your inbox clean - decide which tickets should be automatically resolved Not every ticket that comes in is relevant for support. ...