AI Auto Tagging

Use the power of AI for automatically tagging your Tickets

Main Benefits

• Tagging Tickets for better filtering in

How does it work?

The AI Auto Tag analyzes the initial ticket that is created in order to assign one or more tags. A ticket can receive multiple tags during this process. Each tag is assigned only once and will not change automatically unless updated manually or through defined rules.

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Where to find?

• Under Settings → Auto Tagging

You can simply create your Tags & together with a short description on “when to Tag” this Tag, the AI takes over and automatically tags tickets when they are CREATEDBy default, we create those 6 Tags, which are automatically activated:

• Retoure, Reklamation

• Stornierung

• Produkte

• Bestellung

• Zahlung

• Lieferung, Versand

If you want to learn more about tags, check out this article