AI
Switching To New AI Agent V5
Transitioning to AI Agent V5: Memory-Based Intelligence Welcome to the next generation of automated customer support. AI Agent V5 is a major leap for...
Introduction
Setup your first AI Most Important to know Handover Topics -> Escalating Tickets about specific Topics to certain Agent Guidances -> AI Know...
Guidances
Add Knowledge about a certain Topic. Like explaining Size Guidelines for example Main Benefits Very good AI Training Data to answer questions ab...
AI Sources
Here are the sources listed for AI Main Benefits Train your AI with various Data Sources Where to find? Under AI -> Agent -> “Your A...
Escalation Logic
How you can advise the AI when to escalate tickets to a human agent Main Benefits Direct escalation to Agent Where to find? Under AI -> ...
Using Workflows
How you can let the AI Trigger your Workflows Main Benefits No need to manually trigger workflows Handle complex tasks like Updating Shippin...
AI Auto Tagging
Use the power of AI for automatically tagging your Tickets Main Benefits Tagging Tickets for better filtering in Views Where to find? U...
Website Source
AI Website Source explained Main Benefits Good “overall” & live Training Data about your Brand, current Promotions, etc. Synchronizes ever...
Best Practice for Holiday Season: Auto-Reply
To avoid unanswered tickets and set the right expectations, we strongly recommend activating an Auto-Reply for incoming messages during the holidays. ...
Q&A Source
Where to setup Q&As and when to use them Main Benefits Perfect Training Data for repetitive questions which are not customer-specific Whe...
Files Source
Upload .pdf, .docx, .csv or .txt Main Benefits Able to handle .pdf, .docx, .csv or .txt files Where to find? Under AI -> “Your AI” -> So...
Improve / Feedback AI
When you notice that the AI is not yet delivering the right answers or seems to be missing knowledge, the issue is usually not the AI itself. In mo...