Recharge
What is this?
The Recharge integration lets your support agents view and act on customer subscription data directly from the ArminCX Inbox, without switching to Recharge. A widget appears inside every ticket for customers with an active Recharge subscription. Agents can move delivery dates, cancel, skip, or update subscriptions from there. Your AI agent can handle these cases end-to-end and only asks a human to confirm before executing any change.
🚨 Important:
You need an Admin API Token from Recharge to set up this integration. Only a Recharge admin can create this token.
⚙️ How to set it up
Log in to your Recharge account and go to API tokens.
Create a new Admin API token with full read/write permissions.
Copy the token.
In ArminCX, go to Settings → Integrations → Recharge.
Paste the token into the token field and save.
You're all set and good to go!
What the Inbox widget shows
Once connected, a Recharge widget appears inside every ticket where the customer's email matches a Recharge customer. It shows:
Customer match and Recharge customer ID
Active subscriptions and their status
Next charge and delivery date
Relevant charge status
Direct link to the customer in Recharge
Quick actions
From the widget, agents can run the following actions without leaving ArminCX:
Move delivery date — reschedule the next charge or delivery
Cancel subscription — cancel an active subscription
Skip next charge — skip the upcoming charge
Unskip charge — undo a previously skipped charge
Update address — change the shipping address on the subscription
Open in Recharge — jump directly to the customer in Recharge for anything not covered above
Let your AI agent handle subscription cases
Your AI agent can detect subscription requests, look up the right subscription, ask clarifying questions when a customer is vague, and then prepare and execute the action. It handles the full case end-to-end.
The agent always asks for human approval before executing any write action (cancel, reschedule, skip, address update). No subscription is changed without a human confirming first.
It also logs every action taken inside the ticket so you always have a full audit trail.
Good to know: Customers often describe their request imprecisely ("I want to pause" or "stop my order"). The AI agent asks a follow-up question to clarify the intent before preparing an action.
Good to know: If your ArminCX interface is set to German, the cancel action in the widget will appear as "Abbrechen". This is the same action, just localised.
When to use this integration
Customers contact you about delivery dates, cancellations, address changes, or skipping a charge
You want agents to handle subscription cases without leaving ArminCX
You want your AI agent to resolve routine subscription requests automatically with human approval in the loop
When NOT to use this integration
For one-off order adjustments that are not subscription-related: use your Shopify or ERP integration instead
For full subscription management and reporting: use the Recharge dashboard directly