Guidances

Add Knowledge about a certain Topic. Like explaining Size Guidelines for example

Main Benefits

• Very good AI Training Data to answer questions about a whole topic

• Good for topics like:

  • Size Guidelines

  • Return & Refund policies

  • Upcoming Sale

  • …​

Where to find?

• Under AI -> “Your AI” -> Guidances

So what is now the main difference between Q&A and Guidances?

Let’s explain the difference with examples.

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Guidances Example

Think of them like mini-wikis or internal policies.
Good for when users need general info or decision-making frameworks.

• Size Guidelines

• Return & Refund policies

• Payment Methods

• Loyalty Program

• Shipping & delivery timelines

• -> So basically everywhere, where not “one answer” can describe the whole topic

​Q&A Example

Focused, atomic, and scoped.
Good for when users have clear, answerable questions.

• “How long does shipping take to Germany?”

• “Can I return a worn item?”

• “What size is Medium in EU sizing?”

• “Do you ship internationally?”

• “Is the promo code still valid?”

​Guidance Templates

We also offer Templates from which you can quickly choose from