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Main Benefits

  • Very good AI Training Data to answer questions about a whole topic
  • Good for topics like:
    • Size Guidelines
    • Return & Refund policies
    • Upcoming Sale
    • …

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Where to find?

  • Under AI -> “Your AI” -> Guidances
So what is now the main difference between Q&A and Guidances? Let’s explain the difference with examples.

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Guidances Example

Think of them like mini-wikis or internal policies.
Good for when users need general info or decision-making frameworks.
  • Size Guidelines
  • Return & Refund policies
  • Payment Methods
  • Loyalty Program
  • Shipping & delivery timelines
  • -> So basically everywhere, where not “one answer” can describe the whole topic

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Q&A Example

Focused, atomic, and scoped.
Good for when users have clear, answerable questions.
  • “How long does shipping take to Germany?”
  • “Can I return a worn item?”
  • “What size is Medium in EU sizing?”
  • “Do you ship internationally?”
  • “Is the promo code still valid?”

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Guidance Templates

We also offer Templates from which you can quickly choose from Guidances Pn