Main Benefits
- Very good AI Training Data to answer questions about a whole topic
- Good for topics like:
- Size Guidelines
- Return & Refund policies
- Upcoming Sale
- …
Where to find?
- Under AI -> “Your AI” -> Guidances
So what is now the main difference between Q&A and Guidances? Let’s explain the difference with examples.
Guidances Example
Think of them like mini-wikis or internal policies.Good for when users need general info or decision-making frameworks.
- Size Guidelines
- Return & Refund policies
- Payment Methods
- Loyalty Program
- Shipping & delivery timelines
- -> So basically everywhere, where not “one answer” can describe the whole topic
Q&A Example
Focused, atomic, and scoped.Good for when users have clear, answerable questions.
- “How long does shipping take to Germany?”
- “Can I return a worn item?”
- “What size is Medium in EU sizing?”
- “Do you ship internationally?”
- “Is the promo code still valid?”
Guidance Templates
We also offer Templates from which you can quickly choose from