Inbox
Needs Review functionality
In the main inbox dashboard, you’ll find the Needs Review functionality, which allows you to place tickets on hold while keeping them visible for foll...
Inbox Filter
In armincx kannst du Inbox Views mit Filtern konfigurieren, um Tickets nach bestimmten Kriterien zu sortieren und anzuzeigen. Filter werden pro View g...
Working with Tickets
Working in tickets Tickets are the central element in cx. Learn how to work properly within a ticket. Definition of ticket A ticket in cx is a conv...
Working with Tags
About tags Tags are the most efficient way to organize your inbox by creating views that show only the tickets with a specific tag. Combined with AI...
Auto-Resolve
Auto-Resolve Keep your inbox clean - decide which tickets should be automatically resolved Not every ticket that comes in is relevant for support. ...