Switching to ArminCX
Switching to ArminCX
Migrate from Zendesk, Gorgias, or Freshdesk to ArminCX - risk-free, with zero data loss and white-glove support.
Why Companies Switch
From Zendesk:
AI costs up to €50,000/month without integrations
Complex workflows, inflexible per-agent pricing
No e-commerce focus or deep shop integrations
From Gorgias:
Expensive per-ticket billing (€0.40-€0.60/ticket)
AI only for email/chat, not WhatsApp
Extra costs for integrations, limited DACH support
From Freshdesk:
Ticket backlogs and duplicate handling
Linear scaling requires proportional headcount
Missing e-commerce automation
What Makes ArminCX Different
✅ Built for E-Commerce
Native Shopify, WooCommerce, Shopware + deep ERP integration (Xentral, JTL, billbee, Odoo)
✅ AI-First
AI for all channels (WhatsApp, email, chat, socials) • Plug & play • Up to 70% automation • €0.10/action vs. €50k/month fixed
✅ Multibrand
Multiple shops/brands • Individual AI agents per market • Centralized management
✅ DACH Support
24/7 German support • Slack Connect • Personal CSM • Founder involvement
Your Migration Process
Week 1-2: Preparation/Account Setup
Kick-off: Meet your CSM, analyze current setup, define timeline
Required: Admin access to current helpdesk + shop systems
Week 2-3: Data Migration (Done-for-You)
Historical tickets (6-12 months)
All macros and templates
Complete help center (articles, FAQs)
AI training on your data
Shop & ERP integrations
Data Security: GDPR-compliant, EU/DACH hosting, zero data loss
Week 4: Parallel Operation & Training
Old system stays active
New tickets processed in ArminCX
Team onboarding & hands-on training
AI validation
Zero downtime
Week 5-6: Go-Live
Final cut-over (30 min downtime)
All tickets before: old system
All tickets after: ArminCX
Re-migration of latest updates
Week 6-8: Post-Migration
Recurring Check-In’s with CSM
What Gets Migrated
✅ Fully Migrated:
Ticket history, status, tags, attachments
All macros and email templates
Help center articles and FAQs
Customer contacts and order histories
🔄 Rebuilt with Support:
Team accounts and permissions
Integrations (shop, email, WhatsApp, ERP)
Pricing: Transparent & Fair
What You Don't Pay:
❌ Per-agent fees • ❌ Per-ticket charges • ❌ Multi-shop costs
What You Pay:
✅ License fees
✅ AI-Credits
✅ Setup fee (one-time)
Common Concerns Addressed
"Too long / disruptive"
→ 2-4 weeks with parallel operation, 30 min downtime at cut-over
"Data loss"
→ Full migration of all tickets, macros, help center content
"Team retraining"
→ Most teams productive after 1-2 sessions; more intuitive than competitors
"AI quality"
→ Trained on your data, learns continuously, 50%+ automation typical
"Current contract"
→ Start parallel 1-2 months before contract end
Get Started
Your Migration Team:
Dedicated CSM
Next Steps:
Book demo to discuss your requirements
Receive migration plan (free, non-binding)
Start parallel operation risk-free
Contact: [email protected]