AI Versions - Comparison
At armin.cx, we are constantly evolving our AI to make your customer support more efficient and human-like. This article explains the evolution of our AI models and helps you choose the right version for your team.
Overview: V3 vs. V4 vs. V5
Currently, AI V4 is our default version because it offers the most flexible setup for teams who want to use their own documentation (files and websites). However, AI V5 is our most advanced, self-learning model.
The Upgrades: What’s New?
From V3 to V4: The Knowledge Leap
V4 was designed for brands that want the AI to "read" their specific content.
Custom Knowledge: You can upload PDFs/files and add your website URL so the AI learns your specific products and policies.
Better Tone: The AI sounds less robotic and more like your actual brand voice.
From V4 to V5: The Self-Learning Revolution
V5 is a complete shift in how AI works. It requires less maintenance and gets smarter every day.
Self-Learning: Every time a human agent corrects a draft or answers a ticket, the AI learns from that action. It won't make the same mistake twice.
Simpler Setup: No need to wait for website crawls. Connect your shop (e.g., Shopify), add a few basic instructions, and you are live.
Auto-Optimization: The system automatically flags "bad" answers and suggests fixes. You just click "Approve."
Reliability: The "Hierarchy of Trust"
In V5, we solved the problem of the AI "hallucinating" (making things up) by implementing a strict priority system for how it chooses answers:
Your Instructions (Highest Priority): Anything you write in the "Instructions" tab is followed word-for-word. The AI will never override this.
Learned Corrections: Knowledge the AI picked up from your team's previous manual answers.
Live Integration Data: Real-time data from Shopify or other tools (order status, tracking, etc.).
Web Search: Looking up current information if not found elsewhere.
General AI Knowledge: The baseline fallback.
Pro Tip: If you have a strict legal disclaimer or return policy, use Instructions. The AI will stick to your exact wording with zero improvisation.
Frequently Asked Questions (FAQ)
"How do I train the AI?"
In V5, you don't "train" it in the traditional sense. Just use it! Answer tickets as you normally would. The AI watches your agents and improves automatically. You can also add specific Instructions for certain topics.
"How do I make sure the AI doesn't go crazy?"
We use Confidence Scoring. If the AI is unsure about a question, it won't guess—it will simply escalate the ticket to a human agent. Using "Instructions" also locks down critical answers.
"Why is armin.cx AI better than other systems?"
Most competitors require you to manually upload data constantly. Our V5 model learns organically from your team’s expertise and integrates deeply with your shop’s live data.
"Can I still upload files in V5?"
Yes! While V5 is designed to learn from your actions, we are re-introducing File Uploads as an optional feature for teams who want to give the AI a massive amount of documentation right from day one.