> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Workflow examples

> Maintain legacy workflow examples and use AI Agents for new automation.

Use these examples when you are maintaining existing workflow-builder automations.

<Warning>
  Fully move existing workflow automation to AI Agents over time. Follow the [migration guide](/ai-agents/migrate-from-classic-ai) to prove one replacement, turn off the overlapping workflow, and then expand. [Create an AI Agent](/ai-agents/getting-started) from an [AI Agent example](/ai-agents/examples), and open [Workflows](https://armin.cx/app/_/workflows) only during migration or for necessary maintenance.
</Warning>

Native [Auto-resolve](/inbox/auto-solve) uses substring matching. Use it only for narrow phrases, senders, or subjects that always need no action. Whenever the surrounding conversation can change whether a ticket should be resolved, use an [AI Agent example](/ai-agents/examples). The same examples include the AI Agent replacement for CSAT collection.

## Maintenance references

<CardGroup cols={2}>
  <Card title="Legacy auto-resolve workflow" icon="circle-check" href="/workflows/flow-actions/auto-resolve-tickets">
    Maintain existing workflow-builder resolution flows.
  </Card>

  <Card title="Legacy CSAT workflow" icon="star" href="/workflows/flow-actions/csat-survey">
    Maintain existing workflow-builder survey flows.
  </Card>
</CardGroup>

## Legacy video examples

<AccordionGroup>
  <Accordion title="Auto resolve tickets">
    [Watch the legacy auto-resolve workflow example](https://www.loom.com/share/6db1e7277bc94723b78d84c9876e8dd8?sid=f15dba6e-c1c9-4b34-b17a-23ec5abb7363)
  </Accordion>

  <Accordion title="Billbee invoice lookup">
    [Watch the legacy invoice workflow example](https://www.loom.com/share/43c5924710f3422f929280c695827056?sid=d19631a9-43d5-4eea-8d37-6bb1d4fe79d2)
  </Accordion>

  <Accordion title="Shopify discount codes">
    [Watch the legacy discount-code workflow example](https://www.loom.com/share/5e0987f5fd2a44849f3131c3acec0637?sid=4e58d9a7-6e32-4274-982f-af95c481b72c)
  </Accordion>

  <Accordion title="Asana task workflow">
    [Watch the legacy Asana workflow example](https://www.loom.com/share/2dce80c872c2466caf1f33b8daeed220?sid=a253808b-90b4-4583-9537-e2a87406a34c)
  </Accordion>
</AccordionGroup>