> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Escalating to engineering

> Share the right context before Ask Torben involves the product team.

When Ask Torben cannot resolve an issue, it can involve the Chatarmin product team.

Before escalating, include:

* steps to reproduce
* expected versus actual behavior
* affected ticket numbers and channel
* screenshots or attachments if relevant
* when the issue started

After escalation, updates appear in the same Ask Torben thread when the linked Linear issue changes state or when the product team replies.