> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Roles and permissions

> Assign Admin, Support, or Basic roles and control channel and dashboard access.

Roles control what each teammate can see and change in Chatarmin CX.

## Default roles

| Role    | Access                                                                                            |
| ------- | ------------------------------------------------------------------------------------------------- |
| Admin   | Full access, including billing, API, and team management. Admin permissions cannot be restricted. |
| Support | Inbox and customer work, with limited access to technical settings                                |
| Basic   | Restricted access for viewing or basic tasks without changing core config                         |

## Set role permissions

<Steps>
  <Step title="Open Permissions">
    Go to **Settings** → **Permissions**, or [open permissions](https://armin.cx/app/_/settings/permissions).
  </Step>

  <Step title="Select a role">
    Edit **Support** or **Basic**. Admin cannot be restricted.
  </Step>

  <Step title="Toggle permissions and save">
    Changes apply immediately to everyone with that role.
  </Step>
</Steps>

Dashboard visibility is configurable today. By default, Basic users see their own metrics only unless you grant broader dashboard access.

## Channel access and search

Channel restrictions apply in the inbox **and** in search (including Cmd+K).

<Steps>
  <Step title="Assign channels to a team">
    Go to **Settings** → **Teams**, or [open teams](https://armin.cx/app/_/settings/teams). Open the team and set **Manage Channel Access**.
  </Step>

  <Step title="Save">
    Team members only see and search tickets from those channels.
  </Step>
</Steps>

Override broader access per agent when someone needs more than their team default.

<Tip>
  If someone cannot see a page or button, check Permissions and their team's channel access first.
</Tip>

Related: [Settings sitemap](/settings/sitemap), [Dashboard](/dashboard/intro), [Views and filters](/inbox/views-and-filters).