> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp (iMazing)

> Import historic WhatsApp conversations from iMazing CSV exports into Chatarmin CX.

Import historic WhatsApp conversations into Chatarmin CX from iMazing CSV exports.

## When to use it

Use this import when you have WhatsApp chat history exported through iMazing and want each conversation available as a ticket in Chatarmin CX.

## Before you start

* Create a WhatsApp channel in Chatarmin CX so imported chats have a destination channel.
* Export conversations from iMazing as CSV.

## Set it up

<Steps>
  <Step title="Export from iMazing">
    Connect your iPhone to iMazing, open **Messages** → **WhatsApp**, select conversations, and choose **Export to CSV**.
  </Step>

  <Step title="Open the WhatsApp import">
    Go to **Settings** → **Integrations**, scroll to **Import tickets**, and choose **WhatsApp (iMazing)**.
  </Step>

  <Step title="Select channel and timezone">
    Choose the WhatsApp channel these chats belong to and set the timezone used in the export timestamps.
  </Step>

  <Step title="Upload, validate, and import">
    Upload one or more `.csv` files, validate them, then start the import. Watch live progress and cancel if needed.
  </Step>
</Steps>

## How files map to tickets

Each CSV file represents one WhatsApp conversation and is imported as a single ticket with all of its messages.

## After import

Imported chats appear in the selected WhatsApp channel with their original message history. Spot-check a few tickets before you rely on the imported data for support work.