> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk

> Import Freshdesk tickets and macros into Chatarmin CX.

Import historical Freshdesk tickets and canned responses into Chatarmin CX from export files.

## When to use it

Use the Freshdesk import when you are leaving Freshdesk and need ticket history and macros in Chatarmin CX before cutover.

## Set it up

<Steps>
  <Step title="Open the Freshdesk import">
    Go to **Settings** → **Integrations**, scroll to **Import tickets**, and choose **Freshdesk**.
  </Step>

  <Step title="Import tickets">
    Open the **Tickets** tab. Export tickets from Freshdesk as JSON, then upload the file.
  </Step>

  <Step title="Import macros">
    Open the **Macros** tab and upload a Freshdesk canned-response CSV when you also want macros in Chatarmin CX.
  </Step>

  <Step title="Review progress">
    Validate the file, start the import, and watch live progress. Pause or resume long-running jobs if needed.
  </Step>
</Steps>

## Export help

* Tickets: follow Freshdesk's ticket activity export guidance, then upload the JSON file on the **Tickets** tab.
* Macros: export canned responses to CSV, then upload that file on the **Macros** tab.

Provider-specific file requirements are shown on the upload screen if a file fails validation.

## After import

Imported Freshdesk tickets appear in the inbox with their original timestamps. Spot-check tickets and macros before you retire Freshdesk.