> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Crisp

> Import Crisp conversations and macros into Chatarmin CX.

Import historical Crisp conversations and macros into Chatarmin CX from CSV exports.

## When to use it

Use the Crisp import when you are leaving Crisp and need ticket history and shortcuts in Chatarmin CX before you switch channels or automations.

## Set it up

<Steps>
  <Step title="Open the Crisp import">
    Go to **Settings** → **Integrations**, scroll to **Import tickets**, and choose **Crisp**.
  </Step>

  <Step title="Import tickets">
    Open the **Tickets** tab. Export conversations from Crisp as CSV, then upload the file.
  </Step>

  <Step title="Import macros">
    Open the **Macros** tab and upload your Crisp shortcut CSV export when you also want macros in Chatarmin CX.
  </Step>

  <Step title="Review progress">
    Validate the file, start the import, and watch live progress. Pause or resume long-running jobs if needed.
  </Step>
</Steps>

## Ticket CSV requirements

The tickets CSV should contain one row per message with columns such as:

* `session_id`
* `message_id`
* `message_timestamp`
* `message_text`
* `user_external_id`
* `user_email`
* `message_direction`
* `contact_first_name`
* `contact_last_name`
* `status`
* `subject`

## After import

Imported Crisp conversations appear in the inbox with their original timestamps. Spot-check a few tickets and macros before you retire Crisp.