> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrations

> Connect the business systems your team and AI Agents use.

Integrations connect Chatarmin CX and AI Agents to the business systems behind customer support: shops, ERPs, helpdesks, fulfillment, returns, marketing, and task tools.

<CardGroup cols={2}>
  <Card title="Open integrations" icon="plug" href="https://armin.cx/app/_/settings/integrations">
    Connect and manage native integrations.
  </Card>

  <Card title="Explore MCP connections" icon="network-wired" href="https://armin.cx/app/_/ai/agents-v2/mcp">
    Connect AI Agents to 1,200+ additional services.
  </Card>
</CardGroup>

## Two ways to connect systems

* **Native integrations** add product-specific setup, inbox context, imports, and actions for supported systems.
* **MCP connections** extend AI Agents to 1,200+ services. Available tools and read or write capabilities depend on each service and connection.

## Integration catalog

<CardGroup cols={2}>
  <Card title="Shopify" icon="https://mintcdn.com/chatarmincom/QKXIJr1vvRPtRKK4/images/integrations/shopify.png?fit=max&auto=format&n=QKXIJr1vvRPtRKK4&q=85&s=4424db3d9d49604a619930dc27c1efcc" href="/integrations/shopify" width="256" height="256" data-path="images/integrations/shopify.png">
    Show order data, create discounts, update orders, and power AI Agent actions.
  </Card>

  <Card title="WooCommerce" icon="https://mintcdn.com/chatarmincom/QKXIJr1vvRPtRKK4/images/integrations/woocommerce.png?fit=max&auto=format&n=QKXIJr1vvRPtRKK4&q=85&s=3146cc478eaea82d8f7af4a431c7ba20" href="/integrations/woocommerce" width="256" height="256" data-path="images/integrations/woocommerce.png">
    Show WooCommerce customer and order details in tickets.
  </Card>

  <Card title="Shopware" icon="https://mintcdn.com/chatarmincom/QKXIJr1vvRPtRKK4/images/integrations/shopware.png?fit=max&auto=format&n=QKXIJr1vvRPtRKK4&q=85&s=194668a239bf9b6400f2f503f2a56a2b" href="/integrations/shopware" width="256" height="256" data-path="images/integrations/shopware.png">
    Use Shopware order information in AI Agent actions and legacy workflows.
  </Card>

  <Card title="Billbee" icon="https://mintcdn.com/chatarmincom/QKXIJr1vvRPtRKK4/images/integrations/billbee.jpeg?fit=max&auto=format&n=QKXIJr1vvRPtRKK4&q=85&s=2306b6d361f549e61173631769230e7e" href="/integrations/billbee" width="256" height="256" data-path="images/integrations/billbee.jpeg">
    Retrieve orders, invoices, and shipping address data.
  </Card>

  <Card title="Xentral" icon="https://mintcdn.com/chatarmincom/QKXIJr1vvRPtRKK4/images/integrations/xentral.svg?fit=max&auto=format&n=QKXIJr1vvRPtRKK4&q=85&s=b5025c930fbf4b06a6749e0586f8b8b7" href="/integrations/xentral" width="150" height="150" data-path="images/integrations/xentral.svg">
    Bring ERP order and invoice context into tickets and AI Agents.
  </Card>

  <Card title="Returnista" icon="https://mintcdn.com/chatarmincom/QKXIJr1vvRPtRKK4/images/integrations/returnista.jpeg?fit=max&auto=format&n=QKXIJr1vvRPtRKK4&q=85&s=6d3eaca9734989c98e05ea31b7520baf" href="/integrations/returnista" width="256" height="256" data-path="images/integrations/returnista.jpeg">
    Retrieve return requests and return emails.
  </Card>

  <Card title="Gorgias" icon="https://mintcdn.com/chatarmincom/QKXIJr1vvRPtRKK4/images/integrations/gorgias.png?fit=max&auto=format&n=QKXIJr1vvRPtRKK4&q=85&s=35e4b7c72457cab689ebc8ecf58936f6" href="/integrations/gorgias" width="256" height="256" data-path="images/integrations/gorgias.png">
    Sync helpdesk data into Chatarmin CX.
  </Card>

  <Card title="Ticket import" icon="upload" href="/integrations/ticket-import/intro">
    Import historical tickets from Crisp, Zendesk, Freshdesk, Front, Gorgias, and WhatsApp.
  </Card>

  <Card title="Chatarmin" icon="https://mintcdn.com/chatarmincom/QKXIJr1vvRPtRKK4/images/integrations/chatarmin.png?fit=max&auto=format&n=QKXIJr1vvRPtRKK4&q=85&s=3296d9a82225239dd2ef8214471025e3" href="/integrations/chatarmin" width="256" height="256" data-path="images/integrations/chatarmin.png">
    Forward WhatsApp conversations from ChatArmin into cx.
  </Card>
</CardGroup>

## Connect an integration

Most integrations follow the same setup flow:

<Steps>
  <Step title="Open integrations">
    [Open integrations](https://armin.cx/app/_/settings/integrations) from your workspace settings.
  </Step>

  <Step title="Choose the integration">
    Select the tool you want to connect.
  </Step>

  <Step title="Add an account">
    Click **Connect** or **Add account**, enter the required credentials, and grant permissions.
  </Step>

  <Step title="Use it in tickets or AI Agents">
    Open a matching ticket or give an AI Agent an action that uses the integration.
  </Step>
</Steps>

<Warning>
  Only connect integrations with credentials your team is allowed to use. Integration permissions may allow AI Agents or legacy workflows to update external systems.
</Warning>