> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Tags

> Use tags to classify tickets, build views, and route work.

Tags add structured context to tickets. Use them to build views, track recurring topics, and route work to the right team.

## When to use tags

Use tags for categories that agents need to see at a glance, such as:

* returns
* cancellations
* delivery questions
* payment questions
* product feedback
* urgent follow-up

<Frame>
  <img src="https://mintcdn.com/chatarmincom/VZ6zH5iAzES32ZoJ/images/tag.png?fit=max&auto=format&n=VZ6zH5iAzES32ZoJ&q=85&s=9671d940f154512b0d572cc818fac559" alt="Ticket tag selector inside the inbox" width="860" height="966" data-path="images/tag.png" />
</Frame>

## Manage tags

You can create tags from a ticket when the tag does not exist yet. Use account settings to rename, merge, or delete tags across the workspace.

[Open tag settings](https://armin.cx/app/_/settings/tags)

<Tip>
  Keep tag names short and specific. `Refund requested` is easier to use than `Customer wants money back`.
</Tip>

## Apply tags automatically

There are two tag automation paths:

* **Auto-tagging** reads the conversation and applies tags based on tag descriptions configured in native tag settings.
* **Rules** apply tags when fixed conditions match, such as channel, status, or sender.

Use auto-tagging for topic detection. Use rules for exact conditions.

For spam classification, add a clear `Spam` tag description, then resolve tagged tickets with a [rule](/rules/intro). See [Spam](/inbox/spam).

Learn more in [Auto-tagging](/inbox/auto-tagging).