> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Spam

> Detect, tag, resolve, and block spam before it clutters the inbox.

Keep spam out of open queues with layered filters: auto-resolve, auto-tagging, rules, contact blocking, and Gmail settings.

## Detection paths

| Path                 | What it does                                                 | Start here                                      |
| -------------------- | ------------------------------------------------------------ | ----------------------------------------------- |
| Auto resolve         | Resolves known noise such as OOO, marketing, and system mail | [Auto resolve](/inbox/auto-solve)               |
| Auto-tagging         | Applies a `Spam` tag from the message meaning                | [Auto-tagging](/inbox/auto-tagging)             |
| Rules                | Resolves or routes tickets after the `Spam` tag is set       | [Rules](/rules/intro)                           |
| Mark contact as spam | Blocks a sender and closes their open tickets                | Ticket contact panel or **Settings** → **Spam** |
| Skip Gmail spam      | Stops Gmail-labeled spam from creating tickets               | Email channel settings                          |

## Recommended setup

<Steps>
  <Step title="Turn on auto resolve for obvious noise">
    Configure OOO, marketing, and system notifications in general auto-resolve settings.
  </Step>

  <Step title="Add a Spam tag with a clear description">
    Tell auto-tagging to tag unsolicited outreach, phishing, and irrelevant automated mail — not real orders, invoices, or transactional mail.
  </Step>

  <Step title="Resolve tagged spam with a rule">
    When **Tag is Spam**, Then set status to **Resolved**.
  </Step>

  <Step title="Create a Spam review view">
    Filter by the `Spam` tag so the team can catch false positives and improve the tag description.
  </Step>
</Steps>

## Mark a contact as spam

From a ticket, mark the contact as spam when the sender should never create tickets again. Open tickets from that contact close automatically. Manage the list under **Settings** → **Spam**.

## Gmail spam

On a Gmail connection, enable **Skip Gmail spam** so messages already marked spam in Gmail do not become tickets. Leave it off if you still want those messages in Chatarmin CX.

## Best practices

* Review the Spam view regularly until tagging is trustworthy.
* Prefer auto-tagging for messy outreach patterns; prefer rules for exact senders or fixed properties.
* Do not use the open inbox as your spam analytics tool — use a dedicated view and the [dashboard](/dashboard/intro).

Related: [Tags](/inbox/tags), [Auto-tagging](/inbox/auto-tagging), [Auto resolve](/inbox/auto-solve), [Rules](/rules/intro).