> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox

> Use the inbox to manage every customer conversation from one place.

The inbox is where your team reads, routes, replies to, and resolves customer conversations from every connected channel.

## What the inbox does

Use the inbox to:

* see all open customer conversations in one place
* segment work with saved views and subviews
* assign tickets to agents or teams
* apply tags, priorities, sentiment, and custom ticket fields
* reply with AI drafts, macros, internal notes, forwards, and automation actions

<Frame>
  <img src="https://mintcdn.com/chatarmincom/A54BHt_5VfpG_omm/images/viewsarmincx.png?fit=max&auto=format&n=A54BHt_5VfpG_omm&q=85&s=b03c76807d83c51730a9491af41117ac" alt="Inbox view sidebar with saved views" width="2024" height="1080" data-path="images/viewsarmincx.png" />
</Frame>

## Core concepts

<CardGroup cols={2}>
  <Card title="Tickets" icon="ticket" href="/inbox/tickets">
    Every customer conversation becomes a ticket with status, assignee, channel, and context.
  </Card>

  <Card title="Views and filters" icon="filter" href="/inbox/views-and-filters">
    Save filtered ticket lists for teams, brands, shops, languages, or automation reviews.
  </Card>

  <Card title="Tags" icon="tag" href="/inbox/tags">
    Add structured context to tickets manually, through rules, or with auto-tagging.
  </Card>

  <Card title="Macros" icon="command" href="/macros/intro">
    Send consistent replies faster and give AI examples of your brand voice.
  </Card>

  <Card title="Side conversations" icon="messages" href="/inbox/side-conversations">
    Email suppliers, carriers, or partners from a ticket without mixing those threads into the customer conversation.
  </Card>

  <Card title="SLAs" icon="clock" href="/inbox/slas">
    Apply response-time targets and surface breaches in the inbox.
  </Card>

  <Card title="Spam" icon="ban" href="/inbox/spam">
    Detect, tag, resolve, and block spam before it clutters open queues.
  </Card>
</CardGroup>

## Create a subview

Subviews inherit the parent view's filters when you create them. After creation, the subview keeps its own filter set.

<Steps>
  <Step title="Add a view">
    In the inbox sidebar, click **Add view**.

    <Frame>
      <img src="https://mintcdn.com/chatarmincom/A54BHt_5VfpG_omm/images/add_view.png?fit=max&auto=format&n=A54BHt_5VfpG_omm&q=85&s=ba824fa4019780159b87e8b021c8974d" alt="Add view button in the inbox sidebar" width="247" height="263" data-path="images/add_view.png" />
    </Frame>
  </Step>

  <Step title="Name the subview">
    Use the format `Parent view::Subview name`.

    <Frame>
      <img src="https://mintcdn.com/chatarmincom/A54BHt_5VfpG_omm/images/create_sub_view.png?fit=max&auto=format&n=A54BHt_5VfpG_omm&q=85&s=e2b4ba7e49e077703498ae3ade2cfc80" alt="Create subview dialog with parent and subview naming" width="518" height="361" data-path="images/create_sub_view.png" />
    </Frame>
  </Step>

  <Step title="Adjust the filters">
    Change the subview filters to match the tickets it should show.

    <Note>
      Updating a subview does not change the parent view. The subview only shows tickets that match the filters saved on the subview itself.
    </Note>
  </Step>
</Steps>

## Watch the walkthrough

[Watch the 2-minute views and subviews walkthrough](https://www.loom.com/share/d98563e266114832ba2d3e531f593ad6?sid=d9e4c57a-f299-4fd6-862d-74db2b799222)