> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Auto-tagging

> Configure automatic tag matching from native tag settings.

Auto-tagging reads new tickets and applies tags based on the tag descriptions you define.

Auto-tagging is configured from the native tag settings, not from Classic AI.

[Open tag settings](https://armin.cx/app/_/settings/tags)

## When to use it

Use auto-tagging when tags depend on the meaning of the customer message, such as:

* return or complaint
* cancellation
* product question
* order question
* payment issue
* delivery or shipping issue

Use rules instead when the condition is exact, such as channel, sender, status, or another fixed property.

## Set it up

<Steps>
  <Step title="Create the tag">
    Create the tag you want to apply automatically. Learn more in [Tags](/inbox/tags).
  </Step>

  <Step title="Open tag settings">
    [Open tag settings](https://armin.cx/app/_/settings/tags), then select the tag.
  </Step>

  <Step title="Describe when to apply it">
    Add a clear description of when the tag should be used.
  </Step>

  <Step title="Review new tickets">
    Check the first automatically tagged tickets and adjust descriptions when matching is too broad or too narrow.
  </Step>
</Steps>

## Best practices

* Write descriptions in customer-language examples.
* Avoid overlapping tag meanings.
* Start with a small set of high-volume tags.
* Use inbox views to review newly applied tags.
* Prefer rules for exact conditions and auto-tagging for topic detection.
* For spam, describe unsolicited outreach clearly and keep a review view — see [Spam](/inbox/spam).