> ## Documentation Index
> Fetch the complete documentation index at: https://docs.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Auto resolve

> Resolve low-value tickets automatically while keeping a review path.

Native auto resolve marks tickets as resolved when a configured keyword matches the latest customer message, subject, or sender. It is a simple, literal filter for messages that never need support action.

[Open ticket automation settings](https://armin.cx/app/_/settings/ticket-automation)

## When to use it

Good candidates include:

* out-of-office phrases
* automated report subjects
* newsletter or notification senders
* other distinctive text that always means no action is needed

<Warning>
  Keyword matching is literal. Do not use broad words that may also appear in refunds, delivery issues, legal requests, or account changes.
</Warning>

## Set it up

<Steps>
  <Step title="Open ticket automation">
    [Open ticket automation settings](https://armin.cx/app/_/settings/ticket-automation).
  </Step>

  <Step title="Add exact keywords">
    Add distinctive text from a message, subject, or sender that should always resolve the ticket.
  </Step>

  <Step title="Review the AI Solved tag">
    Automatically resolved tickets receive the **AI Solved** tag.
  </Step>

  <Step title="Create a review view">
    Create an inbox view filtered by **AI Solved** so your team can audit the first results.
  </Step>
</Steps>

## Native auto resolve or an AI Agent?

Use native auto resolve for literal keyword matches and one outcome: resolve the ticket. Use an AI Agent when the decision depends on meaning or conversation context, or when you need to add notes, apply tags, call integrations, or take other actions before resolving.

[Explore AI Agent examples](/ai-agents/examples)

## Best practices

* Start with narrow, distinctive keywords.
* Keep a dedicated **AI Solved** view active during rollout.
* Check the view daily until the results are stable.
* For spam and inbox hygiene, combine auto resolve with tagging and [rules](/rules/intro). See [Spam](/inbox/spam).