Best Practice: Autoclose Emoji Messages

In the Rules section, you can use keywords from the message body to automatically trigger actions, such as closing a ticket.

On social channels like Instagram and TikTok, users often send messages or comments that consist only of emojis. These messages usually do not require a response, but they still create tickets and can clutter the inbox.

To keep your inbox clean and maintain better visibility for relevant requests, you can create a rule that detects these emoji-only messages and automatically closes them.

This helps your team focus on messages that actually require support while keeping the inbox organized.